Print-on-Demand Returns
Most products sold by Speed Prints Solutions are made to order through Printify and its print providers. Because each item is produced after an order is placed, returns and exchanges are generally not supported when a customer orders the wrong size or colour or changes their mind. This does not limit any rights or remedies required by applicable law.
Damaged, Defective, Misprinted or Incorrect Products
If your product arrives damaged or has a manufacturing error, contact us within 30 calendar days of delivery. Please email support@speedprintssolution.com with your order number, a description of the issue, and clear photos showing the product and problem. We will review the claim and work with our fulfilment partner to request an eligible resolution.
Where Printify's policy applies and the claim is approved, the available resolution may be a free reprint or a refund. A return of the damaged or defective item is generally not required for these claims. Final eligibility and resolution depend on the evidence, the provider's review, and applicable law.
Minor print-placement variations within Printify's stated tolerance may not qualify as a manufacturing defect. If you believe your product has a problem, please send photos so we can assess it.
Wrong Size, Colour or Change of Mind
Printify does not support returns or exchanges when a customer selects the wrong size or colour or simply changes their mind. Please review product details, size charts, and colour options before ordering. This does not exclude any mandatory consumer rights that apply to your purchase.
Lost or Undelivered Orders
If your order has not arrived, first check the tracking information and confirm that the shipping address provided at checkout is correct. Contact us with your order number and tracking details so we can investigate with the fulfilment provider. Printify's eligibility rules for lost shipments depend on destination and timing; for example, its guidance distinguishes domestic US or regional EU shipments from international shipments. We will assess the case under the applicable provider process and consumer law.
If tracking says the package was delivered but you have not received it, contact us promptly. Such cases are investigated individually and a free replacement or refund is not guaranteed.
Cancellations and Order Changes
Contact us as soon as possible if you need to cancel an order or change its details. Orders may enter production quickly, and changes or cancellations cannot be guaranteed once an order has been submitted for production.
Refund Processing
If a refund is approved, we will explain the next steps. Printify's merchant-side refunds are generally credited to the merchant's Printify Balance or handled according to the applicable billing method; the timing for any refund to the customer may depend on the payment provider and financial institution.
Contact Us
For help with an order, email support@speedprintssolution.com or call +232 76 854039. Include your order number and clear photos when reporting a product issue. Please do not send any item back unless we give you instructions.