Made-to-Order Fulfilment
Most products are made to order through our print-on-demand fulfilment partners, including Printify and its production providers. Products are produced after your order is placed.
Production and Delivery Estimates
Production time varies by product, provider, order size, and season. Many Printify orders are fulfilled for shipment within approximately 2–7 business days, but this is an estimate and not a guarantee. Production time is separate from shipping transit time. Shipping methods, charges, and delivery estimates depend on the product, destination, provider, and carrier; available options are shown at checkout. Delivery dates are not guaranteed and may be affected by carrier disruption, weather, customs, or other delays.
Separate Shipments and Tracking
Products made by different providers or facilities may ship separately and arrive on different dates. Tracking will be shared when available.
Address Changes and Cancellations
Please check your address carefully. Contact us immediately if you need a change or cancellation. Orders may enter production quickly, so changes or cancellations cannot be guaranteed once fulfilment has begun. Extra costs may apply if delivery fails because the address provided was incorrect or incomplete.
Delayed, Lost or Undelivered Orders
If your order has not arrived by its estimated delivery date, contact us with your order number. We will review tracking and, where appropriate, raise the issue with the fulfilment provider or carrier. Delays do not automatically mean a package is lost; replacements or refunds are assessed after review and in accordance with applicable law.
Customs and Import Charges
International orders may incur customs duties, import taxes, or handling fees. Unless checkout expressly states that these charges are included, they are the customer's responsibility. Customs processing may also delay delivery.
Contact
Email support@speedprintssolution.com or call +232 76 854039 with your order number. This policy does not limit consumer rights that cannot lawfully be excluded.